We began this business in 2001 in Mobile, Alabama as
Gelstuff.com. We are a small mom & pop business that is struggling to
make it in a difficult economy. Because of that, we aren't always able
to answer the phone as we are also fostering medically fragile children
who need frequent visits to the doctor and different types of therapy.
Please be patient with us as it is our goal to do the very best by you,
our customer, as we can.
Please check your email for shipping notification email. It
contains your USPS tracking number. Please check before contacting
us to see if you have allowed 1-2 days for your order to be packaged
and for the appropriate amount time in transit. There may be a
possibility that your package was shipped by an alternative means.
If you are unable to track your package, please email us and ask for
your tracking information.
Why hasn't my order shipped?
The most common cause of failure to ship is a
declined credit card. We will run your card once, and then if we are
unable to process the charges, then we will email you to let you
know that there is a problem. PLEASE CHECK YOUR EMAIL. We believe
that keeping our customers happy has been and will continue to be
critical to the success of our business, and your order is no
exception to that. We are people with feelings, too, and this is why
we ask that you work with us when there is a problem - it's
important to everyone involved that any problem with any order is
resolved as quickly and as effectively as possible.
When contacting us concerning order status, please make sure to
include the billing name that your order was placed under.
To reach us by email with order questions:
Our hours of operation and phone support vary due to the seasonal
nature of our business, but we are most easily reached during the
hours of 9:00 am to 5:00 pm Eastern Standard Time Monday - Friday.
Mountain Craft Supplies
131 Campbell Road
Newport, TN 37821
Order line: 423-248-9598
We aren't always able to answer the phone. Sometimes we don't
hear it, we've had to take time out of the day to handle matters are
school or at the doctor's office, we have to reschedule our working hours, someone had an
emergency, or even that we've had to adjust our hours because of the
heat (no air conditioning in the warehouse)... Things happen. Just
because you don't reach us by phone, it doesn't mean that we have
run off to the Bahamas with your credit card number. We promise. :)
Besides, if you are anything like the rest of us poor working saps,
you can't get blood from a turnip anyway.
*note* We do not offer samples nor do we break open
pre-packaged items for specific colors or parts. Wholesale pricing
on complete case quantities only.
Due to a prevalence of fraud issues, we reserve the right to refuse
to ship to international addresses at our discretion.